At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.
When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.
Let's build healthier communities together, join now!
JOB SUMMARY
Responsible for ensuring the security, reliability, and compliance of the company's telecommunications systems, which support service operations, customer engagement, and administrative workflows, encompassing voice, data, and accessibility services, including TTY. This role involves developing and implementing the company's telecommunications infrastructure, including installing, configuring, maintaining, supporting, and optimizing all telephone systems and services, voicemail, PBX, and Contact Center communication systems.
ESSENTIAL FUNCTIONS
Strategy and Planning
- Manage and administrate entire telecommunications infrastructure and its associated software, including Contact Center, call management systems, voice mail, interactive voice response, and video conferencing systems.
- Develop long range telecommunications development plans in accordance with stated business strategy.
- Design and oversee telecommunications projects with a goal to improve or expand the current infrastructure.
- Develop, implement, and maintain policies, procedures, and training plans for telecommunication systems administration and appropriate use.
- Work with end users to establish service level agreements based on user requirements.
- Assess need for any system reconfigurations (minor or significant), make recommendations, and execute them as require.
Acquisition and Deployment
- Conduct research on emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.
- Interact and negotiate with vendors, outsourcers, and contractors to secure communications products and services in a timely and professional manner.
- Administer all contracts for telecommunications equipment and services.
- Prepare telecommunications budget recommendations.
Operational Management
- Administer add, move, and change requests from end users as well as new line installations as required.
- Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.
- Generate telecommunications usage and inventory reports as required.
- Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
- Oversee and implement the acquisition and installation of state-of-the-art telecommunications equipment.
- TTY and Accessibility Services.
- Configure, maintain, and test TTY-TDD devices and relay services.
- Ensure TTY systems are integrated with call routing, auto attendants, and emergency lines.
- Train staff on proper use of TTY equipment and relay protocols.
EDUCATION
- Bachelor's Degree in Computer Science
EXPERIENCE
- Bachelor’s degree in information technology, Computer
Science, or a related field with 5 years of hands-on Network Engineer and Extensive experience in network design and deployment. - Or 10 years of experience in lieu of.
LICENSES AND CERTIFICATIONS
COMPETENCIES
It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.
Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.
We encourage Veterans and Disabled to Apply.