JOB SUMMARY

Responsible for the day-to-day management of assigned Triple-S facilities, office services, and ancillary support functions across designated regional locations. Working under the strategic direction of the Facilities Director, this role delivers integrated facilities and office services including preventive maintenance, vendor oversight, logistics support, meeting services, safety compliance, and occupational health coordination. Serves as the primary operational point of contact for assigned locations and collaborates with regional business leaders, shared services partners, and subsidiary entities to ensure facilities consistently support business operations, employee experience, and regulatory compliance.

ESSENTIAL FUNCTIONS

Facilities Operations & Maintenance:

• Manage day-to-day operations, preventive maintenance, and repair programs for all assigned regional facilities including office, retail, commercial, and industrial locations.
• Administer the computerized maintenance management system (CMMS/CAFM) to schedule, track, and close work orders; generate performance and compliance reports for review by the Facilities Director.
• Oversee maintenance of building systems including HVAC, electrical, plumbing, fire & life safety, elevators, structural elements, and building automation systems (BAS).
• Support construction, renovation, and fit-out projects by coordinating site access, vendor scheduling, punch-list management, and occupant communications; escalate design and scope decisions to the Facilities Director.

Office & Logistics Services:

• Manage ancillary office services including mail processing, courier services, copy/print operations, and records retention and retrieval programs in compliance with applicable retention schedules.
• Coordinate meeting and conference services including room availability scheduling, setup and breakdown, audiovisual equipment, and food service arrangements.
• Consolidate and prepare monthly departmental reports for all assigned field locations and submit to the Facilities Director for enterprise-level reporting.

Vendor & Contract Management:

• Develop and issue Requests for Proposal (RFPs), Scopes of Work (SOWs), and Service Level Agreements (SLAs) for facilities and office services contracts at assigned locations.
• Manage vendor performance against contractual obligations; escalate significant performance deficiencies or contract modifications to the Facilities Director.
• Process vendor invoices and purchase orders in coordination with Finance; monitor expenditures against approved budget allocations.

Budget Support:

• Support the Facilities Director in preparation and management of operating and capital budgets for assigned locations.
• Track and report monthly expenditures, variances, and forecasts; identify cost-saving opportunities and recommend corrective actions as needed.
• Administer lease obligations at assigned locations, coordinating landlord-lessee responsibilities and escalating lease interpretation issues or disputes to the Facilities Director.

Safety, Compliance & Emergency Preparedness:

• Serve as the primary Occupational Health liaison for assigned locations; coordinate with HR and EHS resources to address workplace safety concerns, incident reporting, and corrective actions.
• Lead and coordinate local Safety Committee activities, meetings, and events in alignment with enterprise safety programs.

Regional & Cross-Entity Collaboration:

• Collaborate with regional business leaders, Market Managers, Sales, and Operations stakeholders to align facilities services with local business needs.
• Coordinate facilities and office services support across Triple-S subsidiary entities and shared services partners operating in assigned locations.
  Serve as the facilities point of contact for Risk.

EDUCATION

• Bachelor’s degree in Industrial, Electrical or Mechanical Engineering or in business administration. Five (5) to seven (7) years of experience handling engineering processes, projects, or maintenance.  Three years of direct supervisory or management experience. Minimum 5 years of progressive facilities management experience, including vendor management, office services, and multi-location responsibility. 
• Current/valid license in Engineering, preferable.

LICENSES AND CERTIFICATIONS

COMPETENCIES