At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.
When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.
Let's build healthier communities together, join now!
JOB SUMMARY
Responsible for providing guidance, instructions and the overall supervision of a group of employees that execute day to day operational activities related to the enrollment process. Provides guidance for employee’s development through mentoring and coaching. Responsible for providing excellent customer service and for related client retention.
ESSENTIAL FUNCTIONS
- Monitors enrollment requests inventories.
- Supports the Commercial Accounts renewal processed by assigning enrollment maintenances to Enrollment Representatives. Supervises the new accounts installations where new enrollments need to be created.
- Develop and implement enrollment strategies to meet performance indicators, regulations, enrollment rules and customer satisfaction.
- Monitors electronic enrollment process and assigns rejected cases to be resolved.
- Monitors and coordinates letter generation for enrollment cancellation and Renewals for TSD members.
- Maintain and monitor MTM and COB.
- Responsible for preparing programs, assigning tasks, supervising workflow, reviewing expenses, and monitoring employee daily performances and activities ensuring compliance of approved workflow and procedures.
- Responsible for coordinates and offers training for personnel, keeping them up to date regarding changes to rules and processes.
- Establishes specific department goals, develops and implements a tactical plan to support goal attainment relative to productivity, efficiencies, process improvement, quality and corporate metrics and goals.
EDUCATION
- Bachelor's Degree in Business Administration
EXPERIENCE
Bachelor’s Degree in Business Administration preferable, with three (3) to five (5) years of experience in the Health Insurance Industry.
LICENSES AND CERTIFICATIONS
- None required
COMPETENCIES
- Financial & Business Acumen
- Data Driven Insights
- Customer Delight
- One Company Mindset
- Develops Talent
- Practical Knowledge in Tech
It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.
Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.
We encourage Veterans and Disabled to Apply.