At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.
When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.
Let's build healthier communities together, join now!
JOB SUMMARY
Responsible for the implementation of the member engagement outreach activities for Commercial, Medicaid and Medicare Advantage businesses. Assures cost effective and appropriate outreach programs by designing, implementing, and evaluating engagement activities. Duties include gathering information on consumer interests through activities, satisfaction surveys and polls, and measure ROI of each tactic.
ESSENTIAL FUNCTIONS
- Collaborate with internal stakeholders and external vendors to ensure effective execution of call centers process, script adherence, regulatory compliance and consistent messaging across outreach.
- Collaborate with the Call Center and Field Manager to develop outreach programs to achieve Triple-S membership goals.
- Oversee operational performance of outreach campaigns, monitoring key performance indicators such as contact rate, productivity, quality and SLA compliance and implementing corrective actions, optimizing workflows to drive continuos improvement
- Support and implement customer engagement activities in special accounts or establish collaboration with other Regional Manager, Sales Directors, or Provider’s staff.
- Support and supervise third parties outreach vendor such as Promotional Agencies, Outbound Call Center,
- Member Engagement suppliers, E- Commerce Agencies etc.
- Participates in diverse committees within the company as needed.
- Hires, trains, coaches, counsels, motivates, and evaluates the performance of direct reports.
- Establishes disciplinary actions when necessary and promotes employee performance recognition when applicable.
- Support Management or special projects, as needed.
EDUCATION
- Bachelor's Degree in Business Administration
EXPERIENCE
- Bachelor’s Degree in Business Administration, Health Services, or related field.
- Five (5) to seven (7) years of related experience, preferable in the outreach efforts, promotions preferable in the health industry.
LICENSES AND CERTIFICATIONS
COMPETENCIES
It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.
Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.
We encourage Veterans and Disabled to Apply.