JOB SUMMARY

The Training Supervisor oversees the coordination, development, delivery, and continuous improvement of training programs that support employee performance across healthcare and insurance operations. This role supervises training activities and staff, helps ensure learning content aligns with business priorities, operational procedures, service expectations, and applicable regulatory requirements, and monitors training effectiveness. The position collaborates with business leaders and subject matter experts to deliver practical, consistent, and engaging learning experiences across the organization.

ESSENTIAL FUNCTIONS

• Supervise the planning, coordination, development, and delivery of training programs across healthcare, insurance, sales, service, clinical, and operational functions, as applicable.
• Coordinate with Compliance, Legal, business leaders, and subject matter experts to help ensure training content reflects applicable requirements, including CMS, OCS, ASES, HIPAA, and other healthcare and insurance regulations.
• Monitor participation, completion, learner feedback, knowledge retention, and other training measures; prepare reports and recommend improvements based on results.
• Coordinate the effective use of the learning management system (LMS), e-learning tools, training records, and digital learning resources.
• Identify and apply appropriate learning methods and technologies, including instructor-led, virtual, self-paced, and blended learning solutions.
• Partner with subject matter experts and cross-functional teams to maintain accurate, current, and business-relevant training materials, including product, process, system, service, and regulatory updates.
• Monitor established training indicators and service levels, communicate results, and support alignment with departmental and organizational goals.
• Promote engaging and accessible training through facilitation techniques, collaborative platforms, job aids, and self-paced learning modules.
• Maintain accurate training documentation, schedules, attendance records, materials, and evidence required for operational, regulatory, and audit purposes.
• Supervise, coach, and develop training staff; coordinate workloads and quality reviews, support training needs assessments and learning plans for business changes, and promote continuous learning, compliance, service excellence, and member and customer focus.
• Support training needs assessments and recommend learning plans in response to business, process, system, product, service, or regulatory changes.
• Evaluate and support the responsible adoption of AI-enabled and emerging learning technologies to improve content development, learning accessibility, personalization, skills assessment, knowledge support, and training analytics, while ensuring appropriate human oversight and alignment with organizational privacy, security, compliance, and governance requirements.

EDUCATION

EXPERIENCE

• Bachelor's degree in Education, Instructional Design, Human Resources, Business Administration, Healthcare Management, or a related field. Minimum of three (3) to five (5) years of experience in training, learning and development, instructional design, facilitation, or a related area, preferably within healthcare or insurance.
• Prior experience coordinating work, leading projects, or supervising employees is preferred.

LICENSES AND CERTIFICATIONS

COMPETENCIES